NEW SAFETY MEASURES IN PLACE IN RESPONSE TO COVID-19.
Our aim is to continue to be able to provide the highest levels of care to our patients. In order to do that we are taking these steps to protect you and our team.
How we can help you today:
Initial Assessment
1
Upon arrival please STOP at the front door and call us to speak with our team.
2
DROP your pet with our team who will take your pet through to be assessed.
3
We ask you to return to your car to WAIT whilst we assess your pet. We'll email or text you a registration form with some health screening questions.
4
We'll call you to discuss your pet's situation and next steps.
Consultation
Discharge
5
Our veterinary team will call you when they are ready to consult with you. Depending on your pet’s risk factors we will do this either in person or over the phone at our discretion. When performing the consult in person, there will be a maximum limit of one client only in the consult room.
6
When your pet is ready to go home, our team will meet you at the front door. Discharge instructions will be given by phone and email.
Why are we taking these precautions?
These safety measures are in place to ensure we stay open and are in a position to provide care for you and your pets during these extraordinary times.
We ask that you follow government recommendations and if you are experiencing flu-like symptoms please stay at home and organise someone else to bring your pet in to us.
Thank you for your co-operation and understanding – we are here to work with you to provide care for your pet when you need us most.